Had problems with our door getting misaligned and falling off track. They were able to schedule me an appointment on the next day, a Saturday, to fix it. Christian showed up, let us know the problem, cheap parts during building of garage, and gave us options to fix, or replace. Had a whole new system installed within 2 hours of arriving. Couldn't be any happier with his work, wasn't pushing on one way or another, and even said their company offers you time to decide on what you want to do.
So professional and so quick. Called and got door fixed same day! Jordan was very good. He clearly explained everything he was doing and why. He explained what he found wrong and what needed to be fixed. I never felt like I was being misguided. Will use again! Give Jordan a raise. Highly recommend
Excellent Service!! We have been dealing with our garage door opener not working properly for a year and decided to call Precision. My husband called them around 10 AM and they were here the same day by 12PM! Jordan was very professional and friendly and had our garage door opener fixed in about 40 minutes and the price wasn't bad either! I definitely will use them again if needed!
The scheduler and repairman represented the company well. Both were friendly and helpful. Bryce was prompt, showing up on time. He gave me multiple quotes for different options without high pressure overselling. He was patient answering my questions, explaining what he was doing and why he was doing it. I felt he was not just rushing to the next job and he made sure I was satisfied with his work. And I was. I definitely would call Precision again and highly recommend them.
The scheduler and repairman represented the company well. Both were friendly and helpful. Bryce was prompt, showing up on time, wearing a mask and keeping it on the whole time. He gave me multiple quotes for different options without high pressure overselling. He was patient answering my questions, explaining what he was doing and why he was doing it. I felt he was not just rushing to the next job and he made sure I was satisfied with his work. And I was. I definitely would call Precision again and highly recommend them.
Vince, the installer called prior to his arrival. He was early for the appointment and was done with the garage door overhaul in record time. His professional work was only surpassed by his outstanding customer service. Please let him know that we are more than pleased with his work. Thanks, Matt from Maston Lake
Great company service and product. They sent a sales person to take our order. Then they kept in touch as to when the door would be in for installation. Timing was earlier than stated. The door was installed. The quality is great. It looks so good!! It works well, the openers are in and the service tech was so professional. We are pleased that we went with this company. They are located in Grandville. They drove over an hour to get here. You will like them too. Thank you.
Jordan, the estimator, was very knowledgeable and explained everything needed to replace our garage door system. The 2 installers were careful, fastidious, explaining instructions, left our garage swept clean and took away every bit of our old garage system! We are VERY pleased!
Betty Jo Enell
Our experience with Precision was exceptional! After our garage door opener stopped working suddenly, I called for an appointment and was pleasantly surprised that a technician was available in the next 90 minutes. The person that answered my call took extra care to make sure she had all of my information correct as well as to explain everything we should expect from the service visit. Our technician, Ashlee, called in advance to confirm that I was expecting her and gave me an approximate time she would arrive. I also received texts from Precision and from Ashlee with details about the service as well as I number I could call if any changes needed to be made before she arrived. These extra communication steps were much appreciated. Ashlee was right on time and explained that she would inspect everything and then share her findings with me. She was very knowledgeable and took the time to explain the problem and then presented three repair options on a tablet with details about each one and prices. Once my husband and I made a decision, she explained that the work would take about an hour, and I appreciated her accuracy in getting everything done in that time frame. My favorite part of the service visit was when she demonstrated all of the features of the new opener and helped me program the outdoor keypad and set up the myQ app on my phone to connect the opener to my phone. She was patient with all of my questions and explained everything in detail. No part of the experience felt rushed to me. It felt like Ashlee was here to do an excellent job and that she wanted us to have the maximum benefits of our purchase and experience. We will definitely be using Precision for our future garage door needs.
This has been an excellent experience! I had issues with my old remotes, Jordan came in explained everything that was going on and wrong. He gave me three options on how to resolve issue. Then put up my new affordable opener with remotes in no time at all. He explained everything to me in terms I could understand. Jordan was safe, worked quickly without and again explained things to me in terms that I could understand. I will recommend Precision to others! Thanks
Yesterday I came home to a garage door that wouldn't open. Bryce came 1st thing this morning to fix the garage door opener. He was very polite, friendly & professional! He asked permission to come through the house to get to the garage. The chain he ended up using, that was better for our door than the one he 1st planned on, ended up being a little less than 1st quoted. We were very happy with the work he did & would recommend Precision to anyone.
Mark & Kristin G
First class service start to finish. Jacob first came out on Sunday evening after the door spring broke and assisted me in getting the door open and vehicles out. Because of the age of the door, and it being repaired previous times, I wanted to replace it. We set it up for Tuesday. He was there right on time and completed the job quickly. During the install, he noticed a defect in one of the panels. He notified the office and advised me they would return to replace it at my convenience, and, of course, at no cost. I will definitely use them again should the need arise.