Pleased with the service I received from Precision Garage Door. Contacted them yesterday through the website, got a rough idea of cost and was able to schedule an appointment for today. I received confirmation e-mails and the last included a photo of Bryce H., the service technician assigned to do the work. Bryce does good work! I had asked for a maintenance check as well as replacing the rubber gusset at the bottom of the door. He looked at the components and suggested replacement of the 15 - 16 year old, never lubricated rollers. He also pointed out what I might expect down the road and suggested a lubricant. :0) Bryce replaced the gusset and rollers in good time. Pleasant, friendly, knowledgeable, good customer skills. Will use Precision for future repairs when needed!
I called and was able to get same day service. The previous company I called and scheduled service through never showed up or called to re-schedule. Jacob the technician, called and was able to come earlier than previously mentioned, which was no problem. He reviewed the issues with the garage door, and provided multiple quotes on what should and could be replaced. The work was completed in a very timely manner and Jacob reviewed the maintenance steps to help prolong the garage door life. Definitely the service was a higher quality with the same day service, and the speed of which the fixes where completed. I hope to have many more years of service with this garage door.
Probably the best customer service experience we have had from a business, from our first call to scheduling and technician arriving. Jordan Houser Precision technician called ahead of his arrival he was on time and very courteous. He reviewed the potential job, gave us several options, explained each option, the cost of each and answered our questions. Once we made our decision Jordan went to work repairing our garage door system. He was through, fast, friendly and did a great job. If we ever need work done again we would contact Precision Garage Door. We will be informing our family & friends for their future garage door repairs to contact Precision. Thank you!
Fantastic communication! I called Saturday and got scheduled for Monday between 8-10am. Our technician Ashley was terrific! She called me when she was coming and was super understanding about my wife not being able to do much with taking care of our baby while I was at work. She kept my Wife and I informed every step throughout the process and finished repairing quickly. Highly recommend Precision for anyone who wants experienced professionals taking care of your garage repair needs!
We were having major issues with our garage door opener. I went to their website and did the chat now option. They were able to get me on the schedule the very next day. We ended up taking an appointment the next week but it was super easy to schedule. Ashlee let me know when she was on her way. She did her testing and let us know we needed to replace the opener. She gave us a quote and let us know that not only did she have all the options available for installation right away but there was also a fourth option. We chose to have them replace the garage door opener. Ashlee was awesome! She was super efficient and was totally okay with our 8 yr son watching over her shoulder. I WOULD NOT HESITATE TO RECOMMEND Precision Garage Door of West Michigan to any of my friends and family! They definitely gained a customer for life from us!
I called them on a Sunday evening and they were able to come out on an emergency basis the following day. Other companies either couldn't repair the door for 3 more weeks or didn't answer their phone. The price was a little high, but they were quick to provide service when we couldn't get our cars out of the garage..
Service was exemplary. When the pro found out our car was locked in the garage, they sent someone to me almost immediately. The technician who came, Vincent, was efficient and most polite. He did not push me into any deals, but explained my options lucidly and calmly. He represents the company very well.
Was very impressed from the initial phone call for service to the actual service. Service technician called ahead of arriving and was on time. Explained what needed to be done right now and things to consider in the future due to existing ware and age of my older overhead door. Very satisfied with the work done and diffidently will be using them in the future for all my door repairs. Will recommend them to all my friends. Thank you ****
Best service I have ever had! And the fact that they came to fix my garage door on a Saturday the weekend of 4th of July was amazing. I called Friday night and they were out the next the day! Did a great job inspecting it and gave me a knowledge of what to look for for wear and tear. Would recommend them to anyone that needs their garage door repaired.