Jordan, the estimator, was very knowledgeable and explained everything needed to replace our garage door system. The 2 installers were careful, fastidious, explaining instructions, left our garage swept clean and took away every bit of our old garage system! We are VERY pleased!
Betty Jo Enell
Our experience with Precision was exceptional! After our garage door opener stopped working suddenly, I called for an appointment and was pleasantly surprised that a technician was available in the next 90 minutes. The person that answered my call took extra care to make sure she had all of my information correct as well as to explain everything we should expect from the service visit. Our technician, Ashlee, called in advance to confirm that I was expecting her and gave me an approximate time she would arrive. I also received texts from Precision and from Ashlee with details about the service as well as I number I could call if any changes needed to be made before she arrived. These extra communication steps were much appreciated. Ashlee was right on time and explained that she would inspect everything and then share her findings with me. She was very knowledgeable and took the time to explain the problem and then presented three repair options on a tablet with details about each one and prices. Once my husband and I made a decision, she explained that the work would take about an hour, and I appreciated her accuracy in getting everything done in that time frame. My favorite part of the service visit was when she demonstrated all of the features of the new opener and helped me program the outdoor keypad and set up the myQ app on my phone to connect the opener to my phone. She was patient with all of my questions and explained everything in detail. No part of the experience felt rushed to me. It felt like Ashlee was here to do an excellent job and that she wanted us to have the maximum benefits of our purchase and experience. We will definitely be using Precision for our future garage door needs.
This has been an excellent experience! I had issues with my old remotes, Jordan came in explained everything that was going on and wrong. He gave me three options on how to resolve issue. Then put up my new affordable opener with remotes in no time at all. He explained everything to me in terms I could understand. Jordan was safe, worked quickly without and again explained things to me in terms that I could understand. I will recommend Precision to others! Thanks
Yesterday I came home to a garage door that wouldn't open. Bryce came 1st thing this morning to fix the garage door opener. He was very polite, friendly & professional! He asked permission to come through the house to get to the garage. The chain he ended up using, that was better for our door than the one he 1st planned on, ended up being a little less than 1st quoted. We were very happy with the work he did & would recommend Precision to anyone.
Mark & Kristin G
First class service start to finish. Jacob first came out on Sunday evening after the door spring broke and assisted me in getting the door open and vehicles out. Because of the age of the door, and it being repaired previous times, I wanted to replace it. We set it up for Tuesday. He was there right on time and completed the job quickly. During the install, he noticed a defect in one of the panels. He notified the office and advised me they would return to replace it at my convenience, and, of course, at no cost. I will definitely use them again should the need arise.
Precision Door Service was great! We had an old fiber glass garage door that didn't function. Working with Precision Door was easy and smooth. The consultant explained all services to us and when our door arrived the office was prompt in scheduling us a new door. It is fully installed and has been VERY nice having a solid, long lasting and functional door! Thanks Precision Doors!!
Jonathan was on time and friendly. He got right to work evaluating the needs. He presented options and prices. He worked continuously and focused on all aspects of the job. On completion, he had me test the door and look at the work. He was terrific. As for improvements, tell your potential customers that they will NOT GET ANY PAPER. I did not like the fact that there was no documentation for me to hold, including reading of the terms of the warranty. I may not have call Precision had I know this in advance. I want paper including a receipt.
The garage door was repaired quickly and professionally. The company notified me of the technician's name and the window of time he would arrive. The technician called and told me what time to expect him and he arrived when he said he would. The technician explained what needed to be done and made recommendations. The technician did excellent work.
Chris, the tech who came to our home, was courteous, professional and thorough - left a great first impression with me. Gave me an evaluation of the door along with preventative maintenance suggestions. Job was done expeditiously along with cleaning up his work area. I will recommend Precision Door Service to my friends and family.