Mark from Precision Garage Door came out after contacting us. He was very patient w/ waiting for someone to come to the door as my phone's sound was turned off. He took a look at the problem w/ the garage door and called my husband to talk about it before the repairs happened. Mark did a very good job fixing the wire cables that snapped. He even added a protection to the Door Master battery, so that should a power outage occur, the main battery will be protected-which is very costly. He sprayed the metal pieces and left us the can to spray 1x/yr. The door broke the day before, so we only had the van in the driveway 1 nite-quick service. We would recommend Mark/ this Company for garage door repairs.
Want to talk about professionalism? Jason from Precision Garage Doors was THE MOST professional installer that has ever worked at my property. He was extremely knowledgeable, courteous, safe and accountable! He explained every single step as he went to make sure our family knew what was going on. I cannot recommend him and this company enough. If you want the job done right, go with Precision Garage Door and request Jason L. You won't be disappointed.
Our garage door broke (spring) on a Thursday night. Immediately Emailed Precision Door. They were there the next day at 2:00....thats impressive. Steve Wells kindly guided and educated us through our many options. In the end, we elected to go for a new door, which Steve helped in our selection process. Steve was very personable and extremely knowledgeable about his profession. We simply did what he recommended...no brainer. This is not my first go round with Precision Door. I've used them on a number of occasions and have always received outstanding service (I've never had to double check their work). As previously mentioned, their promptness is above and beyond what one would normally expect when placing a service call. Precision Door knows how to do business...from start to finish. Great company!
Our technician Terrance Smith was very professional and on time for our appointment. I can tell customer service is very important to this company. Terrance answered all questions we had and left the area clean and neat. I would recommend Precision Door Service to anyone that is looking to replace or fix their garage door!!! Terrance did an Excellent job ??
I had a great experience with Precision Garage Door. The salesman was friendly and knowledgeable and gave me an accurate quote. I had to have the entire door and opener replaced. The technician, Terrance, was also very friendly and did a great job. The fit and finish of everything is excellent and everything is set up to open and close tightly, but gently. The new door and opener and so much quieter than my old one. Great job. 5 stars. AAA+. Thanks.
Precision Door is probably not the cheapest, but I feel that you certainly get the best service/value for your money. I had a Precision Door installed some years ago and found that the spring on one side snapped and the door wouldn't open. I called and the technician was there within 45 min. He did the inspection and gave me three alternatives, all a little more expensive than what I was told by a competitor over the phone, but also a more comprehensive fix than just replacing the broken spring. I liked that he made all fixes easy to understand. Three hours later I had a new system installed!
Precision Garage Door Company was very easy to work with and took care of my garage door issue the next day. The technician Mark Kucel was very professional, gave a very detailed explanation of what the issues were and how they would be fixed and then reviewed the service after he was done. I was very impressed with the service and his support. I will be calling Precision garage door again in the future.
Our garage door quit working a couple of days ago. I realized this morning (a Saturday) that the spring was broken. I called Precision Garage Door of Southeast Michigan, (they had installed the door six years ago. They sent a repairman out this afternoon. He did a great job!
The name of our tech was Mike. He arrived early than expected, but made sure to call and verify that that was ok. He was kind, and professional. He looked at what we were working with and gave us his recommendation without being pushy. He took his time and explained how everything worked and explained in great detail. Thank you Mike! @Precision - Give this guy a raise!
From the first minute when Jeff called to say he would be arriving in 20 minutes to the last minute when they were leaving, Jeff and Dillon ( his trainee) were EVERYTHING I could have hoped for. They were polite, knowledgeable, accomodating, flexible, answered questions very thoroughly, and enjoyable to talk and listen to. THE BEST !! Penny Persiani