I had a brand-new garage door and opener installed over a year ago by a different company who charged less. I am quite certain I may have gotten what I paid for, because I have had issues ever since with the door not opening. The other company came out three times after installation (one visit the next day!) to try and diagnose the problem, and they finally told me on the third visit (for which they charged me!) that it must be the opener. I won't describe that saga...let's just say that I finally decided it was NOT the opener, and that the garage door itself was the problem. I called Precision, and they offered to have someone come out the following day. The technician, Dylan, listened to my story and took some time to look things over. Even he seemed perplexed at first, but he clearly was intent on solving the problem. He finally determined that he thought the only issue was that springs were lacking lubrication. He did NOT try to oversell or upcharge, and he agreed to give it a few weeks to ensure the problem did not reoccur. I went with another company to save a bit of money, and now I question my judgement. Dylan described the warranty and protection services Precision offers, which certainly affect overall cost, but it may be worth it in the long run. Crossing my fingers!
Laurie Ferrari
08/31/2023
Highly recommend working with Precision Garage Door for your garage door needs! Everyone was very helpful, professional, and prompt communication from initial inquiry on website to tech coming out and helping with design (Dalton was amazing and spent time looking at various designs and answering questions after initial appointment). Ordering was very easy (once we decided what we wanted), scheduling was prompt (in them letting us know when it came in and getting us on the schedule to install). Install with Steve and colleague was very professional, quick. Left everything clean, walked us through the new door/technology. Highly, highly recommend the whole team and very happy with our new door!
Laura M.
08/30/2023
Our 15 year old garage door quit working on us. The left spring broke. Precision Garage Door of Southeast Michigan was recommended to us by our neighbor who used their service a few months back and she was very happy with them. I called them first thing in the morning, hoping that they can come out the same day. The lady at the phone was very helpful and she scheduled us for the same day. Mark Kucel was our technician. He called me 15 min prior to arrival, so I had time to come home from work and not lose a whole day waiting for them. After inspecting the situation, he explained to me, (and my husband on the phone) his findings and the solution. We ended up replacing the the whole door opener system, the broken parts. The expense was unexpected, but replacing an old operator with a battery backup modern, and quiet piece gave us the peace of mind. Mark while working updated us several times what he is doing, where he is at in the process. We are very pleased with their service. Price wise I have no comparison, I relied on my neighbor's judgement. But definetely we are happy with the result. Thank you for the prompt response!
Zsuzsa Lovasy
08/30/2023
Highly recommend working with Precision Garage Door for your garage door needs! Everyone was very helpful, professional, and prompt communication from initial inquiry on website to tech coming out and helping with design (****** was amazing and spent time looking at various designs and answering questions after initial appointment). Ordering was very easy (once we decided what we wanted), scheduling was prompt (in them letting us know when it came in and getting us on the schedule to install). Install with ***** and colleague was very professional, quick. Left everything clean, walked us through the new door/technology. Highly, highly recommend the whole team and very happy with our new door!
Laura W
08/30/2023
I would highly recommend Precision Garage Door of Southeast Michigan. Tim the technician showed up quickly, he thoroughly explained the various options after diagnosing the problem with the garage door, and he completed the job in around an hour. The work was top quality, affordable, and my garage door has been working smoothly since he completed the service. Great job all around!
Sean O45
08/30/2023
Wonderful service! Precision Garage Door installed a new garage door and new (fancy) opener system, replacing a very old (loud) garage door. The entire process was flawless. Ordering the door/parts, scheduling the installation, and the day of installation were all VERY easy. The technician (***************************) was AWESOME! He was very professional, very polite, and very thorough with the installation. My new garage door is BEAUTIFUL! I will request ******** when I need my other garage doors replaced.
Em O
08/30/2023
Highly recommend working with Precision Garage Door for your garage door needs! Everyone was very helpful, professional, and prompt communication from initial inquiry on website to tech coming out and helping with design (Dalton was amazing and spent time looking at various designs and answering questions after initial appointment). Ordering was very easy (once we decided what we wanted), scheduling was prompt (in them letting us know when it came in and getting us on the schedule to install). Install with Steve and colleague was very professional, quick. Left everything clean, walked us through the new door/technology. Highly, highly recommend the whole team and very happy with our new door!
Laura Marsh
08/30/2023
Timothy Mason was the technician and did an outstanding job! Efficient, explained choices clearly without pressure on which opener to purchase. (Our opener was fried due to a power surge in the last storm). We have used Precision Garage previously to replace our garage door and were please then as now. Excellent customer service, quality products and price. Will continue to use and recommend to everyone.....
Gayle Gutknecht
08/28/2023
I had broken a door spring. They were very knowledgeable and went right to work, inspecting to see what needed to be replaced in addition to the springs. The found bad bearings, bad cables, and bad hinges. A few hours later the door was working great. It is a bit pricey, but the work was top-notch!
Mike Benedict
08/27/2023
Precision door was very professional and timely. They came when they said they would. **** the tech was very knowledgeable and efficient. He explained everything and gave me options. I also received a $50 discount for a senior. Great job. I would recommend Precision Garage Door to anyone who needs this service.
Lavern K
08/26/2023
***** and ***** were great to work with. How nice to work with competent installers who made sure all our questions were answered!!!***** made sure all the panels were the right style and color before he got started. He went over how he was going to install the door seals, how the bottom door seal would fit, and exercised the door operation with us there before he asked for any payment. ***** reviewed the door maintenance with us and was sure to point out what to lubricate and what not to lubricate. He also gave us cleaning tips for the outside door surface so that we would not clean it in a manner that would damage it or void the warranty.I would welcome ***** and ******************* any time and hope that all your employees are like them.
Mark V
08/25/2023
Steve Wells from Precision garage door was wonderful: on time, competent, quick and very patient with my ignorance about the issue LOL He provided me with everything I needed to know about my new garage door opener, and even set up the MyQ app for me! The price was more than fair for what I got!
Calm Accelerator
08/24/2023
What a great experience with this company. Apparently our spring broke & wouldn't go up. Called them & came out the next morning. And Brad Rambo was amazing! Super nice & very professional! What a breath of fresh air to see someone sooo happy & loves there job! And very thorough & informative. Thank you Brad you rock!
Sue B.
08/24/2023