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Door spring snapped at 9pm. Called Precision at 9:30pm, got a super friendly rep. She set an appointment for the next morning from 8am-noon, and the tech showed up at the front end of that window after the promised call. Tech was super personable, took a good look at the door, made his recommendations, which were reasonable given the age of the door, and started the work right away. Had the work done (essentially a replacement of all of the hardware EXCEPT the door slabs, hinges, and the opener) in well under 2 hours, including testing, lubing, and he left the can of lube for later use. Also showed me how to do quarterly maintenance while he was at it. Couldn't tell you if the price was fair or not (no time to shop around), but it seemed reasonable based on the part breakdown he gave me and what he was doing. Frankly, even if it wasn't the cheapest out there, you really can't put a value on good service - IMO it's worth a bit more to get great service and a company that stands behind its work! Will definitely recommend to a friend.
They were prompt-courteous-resolved our problem. Would request our service person Jake B. again if any more problems arise.
Great company, great service! Our garage door opener went out Sunday evening, I called Precision Monday 8 am, technician, Z, was here by 10 am. Our door was good to go by 12:30. Excellent service from Sherry who answered my call and set up the appointment to Shamazz (Z) who did our repairs. Both were extremely friendly, informative and professional! We will definately use Precision Door services for all garage door maintenance in the future. Kudos
Great experience, quick response to service request. Steve Jr. was extremely polite and very knowledgeable. He explained all the necessary repairs, was very quick and showed me all the work upon completion. We would use Precision again!
Devon DesRosiers Quinn
Steve was right on time, very knowledgeable, very professional, very personable and courteous. He is a good representative and a asset to your company.